Refund policy

NYMIND Return and Refund Policy

Made-to-Order Products
Each NYMIND item is made to order. Please review the product description, size chart, color, and shipping address before placing your order.

Returns and Exchanges
We do not accept returns or exchanges for change of mind, incorrect size selection, or color preferences. Except as described below or required by applicable law, all sales are final.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, has a manufacturing defect, or contains the wrong item, email info@mynymind.com as soon as possible.

Include your order number, a description of the issue, and clear photographs of the item and relevant packaging. We will review your request and arrange an appropriate replacement or refund for a confirmed issue, at no additional cost to you.

Contact us before returning anything. Do not send items to the address on the shipping label unless we instruct you to do so.

Cancellations and Changes
Production may begin shortly after an order is placed. For cancellation requests or changes, email info@mynymind.com immediately. We cannot guarantee changes or cancellations once production has started.

Refunds
If a refund is approved, we will notify you by email and issue it to your original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

Your Consumer Rights
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Contact
For return, replacement, or refund questions, email info@mynymind.com.